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Privacy Policy

Tropicana Lounge, located at Wisseloord 85, 1107 NB Amsterdam, in the Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

1. Personal data that we process

Tropicana Lounge processes your personal data because you use our website and/or because you provide them to us yourself. Below, you will find an overview of the personal data we process:

  • First and last name
  • Sex
  • Date of birth
  • Address data
  • Phone number
  • E-mail address
  • Bank account number
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Location data
  • IP address
  • Information about your activities on our website
  • Data about your surfing behavior across different websites (to improve your personal surfing experience on our website and to offer appropriate advertisements)
  • List of customer contact details via an app
  • Internet browser and device type

1.1. Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at contact@tropicanalounge.nl and we will delete this information.

2. For what purpose and on what basis we process personal data

Tropicana Lounge processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or advertising brochure
  • To be able to call or email you if this is necessary to provide our services
  • To inform you about changes to our services and products
  • Offer you the opportunity to create an account
  • To deliver goods and services to you
  • Tropicana Lounge analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
  • Tropicana Lounge follows your surfing behavior on various websites, with which we tailor our products and services to your needs.
  • Tropicana Lounge also processes personal data if you have given permission for the processing of your personal data for one or more specific purposes.
  • Tropicana Lounge also processes personal data if we are legally obliged to do so, such as data that we require for our tax return.
  • Tropicana Lounge also processes personal data on the basis of a legitimate interest, namely a commercial interest

Processing is necessary for the performance of a contract to which the data subject (the customer/you) is party, or in order to take steps at the request of the data subject before entering into a contract.

3. How long we keep personal data

Tropicana Lounge does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use a retention period of 2 years for storing your personal data.

4. Sharing personal data with third parties

Tropicana Lounge does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Tropicana Lounge remains responsible for these processes.

5. Cookies, or similar techniques, that we use

Tropicana Lounge uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Tropicana Lounge uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure that the website works properly and to optimize it. We also place cookies that track your surfing behavior, so that we can offer customized content and advertisements. On your first visit to our website, we already informed you about these cookies and asked permission to place them. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings

6. View, adjust or delete data

You have the right to view, correct or delete your personal data. You can unsubscribe from our newsletter at any time. Furthermore, you do this by logging into your account and unchecking the newsletter. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Tropicana Lounge and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to contact@tropicanalounge.nl. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (Machine Readable Zone: the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black/not readable in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but no later than within four weeks. Tropicana Lounge would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

7. Secure connection

During the payment transaction for your order via our webshop, we use a secure and encrypted SSL connection. You can see this in your browser by the URL in the address bar, which starts with https:// and the security lock at the bottom of your browser.

7.1. How we protect personal data

Tropicana Lounge takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via contact@tropicanalounge.nl.

Prepared on 4th of July, 2024
Copyright © 2024 Tropicana Lounge. All rights reserved.

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